Product Return and Exchange

1 What is your refund and exchange policy?
 

Goods purchased are not returnable, refundable or exchangeable due to change of heart except for cases such as :

 

2 What if the stock I want to exchange is out of stock?
  All the above cases require the same item you ordered to be given back to you.
If the item is not in stock, store credit will be emailed to you to use at any time.
You can choose to wait until the item you want is back in stock or pick a different item.
If you pick a different item, if the value is higher, you will need to pay for the top up at check out.
  If the value is lower, no refund will be given.
   
3 All emails should be sent to e-sales@thefaceshop.net.my.
   
   
4 A Return & Exchange form will be inside your parcel. Should you need to return the items to us based on the above cases,
you will need to complete the form send it back to us with the goods to :
  Questeam Sdn Bhd
No.32 (2nd floor),
Jalan Segambut,
51200 Kuala Lumpur,
Malaysia.

 

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We Accept

 

CUSTOMER SERVICES

Tel: 603 4044 9266

Monday – Friday

exclude Public Holidays

 

8.30am – 5.30pm  

 

Email:
e-sales@thefaceshop.net.my

 

Delivery timeline:
3 working days - Peninsular Malaysia 
5 working days - East Malaysia