About THEFACESHOP Online Store

This website www.thefaceshop.com.my/shopping is owned and operated by Questeam Sdn Bhd, official licensee for THEFACESHOP Malaysia.


Access and Use
Your access to, and use of the material contained in, THEFACESHOP Malaysia website is conditional on your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document. By using THEFACESHOP Malaysia website, you agree to be bound by these Terms and Conditions.

THEFACESHOP Malaysia reserves the right to amend the Terms and Conditions without notice at any time. Your use of our THEFACESHOP Malaysia website following such changes constitutes your agreement to be bound by the new Terms and Conditions.

To register with THEFACESHOP Malaysia Online Store website, you must ensure that the details provided by you on registration or at any time are correct and complete. You can alter your information by updating your personal details.

Information Collected & Use of Information
THEFACESHOP Malaysia collects the detail provided by you on registration together with information we learn about you from your use of our service and your visit to THEFACESHOP Malaysia Online Store page.
Therefore by using THEFACESHOP Malaysia Online Store website, you expressly accept and give your unconditional consent that we may use any and/or disclose information about your demographics in any manner which does not reveal your identity for purpose of marketing, promotional, strategic development, research and customer care.

Intellectual Property
The content of THEFACESHOP Malaysia Online Store website is protected by copyright, trademarks, database and other intellectual property rights. You may retrieve and display the content of THEFACESHOP Malaysia online Store website for your own personal, non-commercial use. You are not allowed to copy, distribute, reproduce or at any form distribute the content for commercial use without the consent from THEFACESHOP Malaysia.


You are prohibited from:

  • Disseminate any unlawful, threatening, harassing, abusive, threatening, harmful, obscene, vulgar or objectionable material;
  • Gain unauthorised access to other computer systems;
  • Transmit material that encourages conduct that constitutes a criminal offence, results in civil liability or otherwise breaches any relevant laws, regulations or code of practice;
  • Breach any laws concerning the use of public telecommunications networks;
  • Make, transmit or store electronic copies of materials protected by copyright without the permission of the owner.

As such, you will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by THEFACESHOP Malaysia, all damages awarded against us under any judgment by a court of competent jurisdiction and all settlements sums paid by us as a result of any settlement agreed by us arising out or in connection with:

  • any claim by any third party that the use of THEFACESHOP Online Store website by you is defamatory, offensive or abusive, or of an obscene or pornographic nature, or is illegal or constitutes a breach of any applicable law, regulation or code of practice;
  • any claim by any third party that the use of the THEFACESHOP Online Store website by you infringes that third party's copyright or other intellectual property rights of whatever nature; and
  • any fines or penalties imposed by any regulatory, advertising or trading body or authority in connection with the use of the THEFACESHOP Online Store website by you.

Availability of THEFACESHOP Online Store Website
With the team’s dedication of serving you the best we could, we would take all possible steps and care in the preparation of this site. However, we could not guarantee that this website service to be error free. If there is any fault occurs in the service, you can report it at e-sales@thefaceshop.net.my and we will attend to you soonest possible.

THEFACESHOP Malaysia Online Store Website’s liability
The THEFACESHOP Online Store Website is provided by THEFACESHOP without any guarantees of any kind either express or implied, including without limitation, warranties of title or implied warranties of merchantability of fitness for a particular purpose. You must bear the risks associated with the use of the Internet.

THEFACESHOP will ensure that information or material included on the THEFACESHOP Online Store Website is correct, reputable and of high quality. THEFACESHOP will not be responsible for any errors or omissions or for the results obtained from the use of information or for any technical problems you may experience with the THEFACESHOP Online Store Website. If THEFACESHOP is informed of any inaccuracies in the information or material on the THEFACESHOP Online Store Website, THEFACESHOP will attempt to correct the inaccuracies as soon as it reasonably can.

In particular, THEFACESHOP disclaim all liabilities in connection with the following:

  • Incompatibility of the THEFACESHOP Online Store Website with any of your equipment, software or telecommunications links;
  • Technical problems including errors or interruptions of the THEFACESHOP Online Store Website;
  • Unsuitability, unreliability or inaccuracy of the THEFACESHOP Online Store Website;
  • Inadequacy of the THEFACESHOP Online Store Website to meet your requirements.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the THEFACESHOP Online Store Website.

Product and Service Availability
The products and services list within THEFACESHOP Online Store Website served as guide where it is subjected to be amended by THEFACESHOP Malaysia without any notice. Products and services shown in THEFACESHOP Online Store Website also does not mean that it is available in all countries, be it the same sales mechanic, or even the name or description of the products or services.

Product Terms and Conditions
These product Terms and Conditions is governed by and construed in accordance with the laws of Malaysia and any disputes will be decided only by the law of Malaysia in the Malaysian courts.

THEFACESHOP Online Store Website is owned and operated by Questeam Sdn Bhd, official and sole licensee of THEFACESHOP Malaysia.

The prices appears in THEFACESHOP Online Store Website are guide prices for THEFACESHOP Malaysia. It did not reflect or by any means represent the selling price outside Malaysia.
THEFACESHOP Malaysia reserves the right to change the product pricing anytime without prior notice.


II. Availability

The availability of the products in THEFACESHOP Online Store Website does not represent the availability of the products in THEFACESHOP physical stores, vice versa.

In order to ensure the products are available for all customers, THEFACESHOP Malaysia reserve the right to set maximum limits in advance for the purchase of individual items by a single customer.

Shall there be a scenario where goods are not available due to factors beyond the control of THEFACESHOP Malaysia, THEFACESHOP Malaysia shall make effort to substitute item which is closest on price and type to the original ordered item. Customer anyhow are entitled to refuse to accept the substituted goods. The rejected goods should then be sent back by the customers to the nearest THEFACESHOP outlet for the refund.

III. Delivery

THEFACESHOP Malaysia will process your order by 2.30pm daily (excluding weekends and public holidays). Your order will then be delivered on the next working day.

Anyhow, during sales and promotional period whereby we are expecting heavy surges of online orders, we may not be able to proceed on the next delivery day policy. You will therefore be notified on any available issue as and when you are placing your orders.

In the event where when there is no one picking up your good during delivery time, there would be a collection coupon placed at your mailbox directing your nearest City-Link courier service outlet for collection.

THEFACESHOP Malaysia would at the meantime would ONLY deliver products within the country.

IV. Payment

You can use either your credit card or debit card to pay for your purchase. We accept the below:

  • VISA
  • Maybank2U
  • CIMB Clicks
  • Hong Leong Connect
  • Affin Online
  • Alliance Onlie
  • AmOnline
  • PBeBank
  • Bank Islam
  • RHB Online

V. Product Cancelation

Once your order has been finalized and payment been processed, there is no further changes can be made. As such THEFACESHOP Malaysia would like to advice all our customer to carefully select your items before proceeding for payment.

VI. Customer Service

For more inquiries, you may contact us at our customer care hotline 03-4044 9266; Monday – Friday, 8.30am – 5.30pm (except weekend and public holidays).

Alternatively you can email us your enquiry at e-sales@thefaceshop.net.my







We Accept



Tel: 603 4044 9266

Monday – Friday

exclude Public Holidays


8.30am – 5.30pm  




Delivery timeline:
3 working days - Peninsular Malaysia 
5 working days - East Malaysia